Our Policies

We commit to delivering quality services.

We strive to protect the confidentiality and privacy of your personal and business data and take great care of their security.

Quality Statement

We respect our clients and take seriously their constraints. We stay at the prices we quote and only make commitments that we believe we can meet. Quality is one of our main targets. Our services aim to bring results to our clients and this is a critical objective. We give our clients the best possible technical support and training. We improve our work procedures, methods and tools on a permanent basis to create value for our clients.

Guarantee

We guarantee we will provide the service, research, consulting, or training ordered as described. For subscriptions, we guarantee we will provide the ordered publication, service or online facility for the period subscribed. For software and saas, we guarantee that we will maintain and improve the software or service ordered. We guarantee that you will get all the needed technical support relating to the use service, research, consulting, training or product, provided to you.

Refund/replacement

At iskiv.net, we commit to giving you the best possible services.
If you bought a research or a service and we cannot provide it, we will refund your fee in full, no questions asked.
Shall you find that a file is missing in the compressed package of a software bought from us, we will obviously replace the compressed package and send it to you by email.
Provided your claim is fair and motivated, we will consider a refund.
Our refund policy has limits: We will not refund fees paid to third-parties for services.

Confidentiality

We oblige ourselves and the members of our team to keep strictly confidential all data given to us for any communication, quotation, service delivered, delivery or account management or for any other reason. It is our duty to manage and store your data securely. Obviously we do not sell these data, nor disclose them to any partner. These rules also apply to third parties. We do not disclose without our client’s express consent our client's name, customer's names, the origin of a research, the information delivered, content created nor any other work undertaken on their behalf.

Former Privacy framework

The situation before GDPR

Within the European Union, the European directive 95/46/CE October 24, 1995 from the European Parliament and Council governs the protection for personal data.

Some European countries had stricter requirements, the UK Privacy Act as well as Belgium asked a declaration to the Commissioner and publishing the name of the person responsible; France requires a declaration to the CNIL, a public control commission.

The United States and Canada had adopted, a different framework, called the Safe Harbor Principle, relying on voluntary adhesion.
https://2016.export.gov/safeharbor/eu/eg_main_018475.asp

10 June 2015, the European Court of Justice invalidated the Safe Harbor data transfer deal in a judgment on the case opposing Max Schrems to Facebook.

Frameword from 2016 - GDPR

A new framework was then needed. For the EU, The Directive 2016/679 l'a replaces the directive 95/46/CE aiming at harmonizing the protection of fundamental rights of individuals in regards to the processing of personal data. The new directive restricts the scope of this protection and extends the scope of data transfer to the free movement of such data. On 12 July 2016, the Commission Implementing Decision (EU) 2016/1250 for "stronger protection of European Union (EU) citizens’ personal data transferred to the United States" recognises that the EU-US Privacy Shield, comprising the privacy principles applicable to certified US organisations (companies) and related commitments made by the US Department of Commerce and various other US authorities, provides an adequate level of protection for personal data* transferred from the EU to those organisations. It also ensures legal certainty for businesses that rely on the arrangement to transfer personal data from the EU to Privacy Shield-certified US organisations. The privacy shield framework is administered by the US Dept of Commerce https://www.privacyshield.gov/PrivacyShield/ApplyNow. This framework forms the said GDPR.

The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks were designed by the U.S. Department of Commerce, and the European Commission and Swiss Administration, respectively, to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce. On July 12, 2016, the European Commission deemed the EU-U.S. Privacy Shield Framework adequate to enable data transfers under EU law (see the adequacy determination). On January 12, 2017, the Swiss Government announced the approval of the Swiss-U.S. Privacy Shield Framework as a valid legal mechanism to comply with Swiss requirements when transferring personal data from Switzerland to the United States. It is a public commitment to comply, enforceable by the US law.

Privacy statement

We care for your privacy. Following the spirit of the former British laws, we do not sell nor give to any third party any data given to us by our visitors or customers. Any person or organisation who gave us its address or any other data may demand access, change or delete of their data. To do so, please use the message form available at our Website.
As well, if you have a subscription with us you may unsubscribe using the unsubscribe function.
As a member of professional organisations and networks, both in the design and e-Business area and in the Information area, we strictly follow the codes of conducts adopted by these networks. So our privacy policy is strict and covers all concerns of privacy and confidentiality.
Some partners, for hosting, analytics or data security might offer services outside the EU. In this case, they sign a privacy agreement with us.
Besides, we do NOT use cookies.

Use of our services

At Information Strategies Key Intangible value Limited, we value our customers and wish to provide them with a top quality service. To make this possible, we need to follow the same rules and guidelines, to make our services as relevant and effective as possible.
We agree to provide our clients with services for websites, hosting, development, marketing or other services, provided our services are used for legal purposes. Our customers agree to not use our services to present on the network any defamatory, inaccurate, abusive, harnessing, obscene, violent, racist, or threatening content; nor to violate the law or the Net etiquette or steal other's property.
We might restrict the use of our services for ethical motives or in case of conflict of interest.

Content

We pay a particular attention to the correctness of the contents we publish at our Websites. In particular, when giving access to contents published by third parties’ Websites, we carefully control the information that we release. By respect for the authors of third party's contents, we do our best to cite the original sources and to integrate the necessary links to enable their consultation by our visitors. In relation with the author's moral right, we may consider any demand to change or to add extra information to our content or citation; we are ready to correct any proved mistake or error. Shall you wish any change as the author owning the moral right, please use the message form available at our website.

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